I’ve worked for Monson Insurance since July 2009. I originally started as the CSR, aka the cute girl at the front desk. After learning about insurance for a year and a half I took my agent licensing test. I still feel like I am learning something everyday; Phil, our other personal lines agent, is a very knowledgeable teacher.
Thankfully Phil taught me all the insurance terms in both technical jargon and regular English, this way I know what they mean legally but I can explain them to people so it makes sense.